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Frequently asked questions
How do I choose the right size?
Use the size guide on this page. The chart shows measurements in inches for XS through XXXL. When you're between sizes, size up for a more comfortable fit. If you have specific measurements or aren't sure, WhatsApp us at +91-9727609060 before ordering and we'll help you pick.
When will my order arrive?
Orders are processed within 2-4 days and delivered within 5-8 days across India. An estimated delivery date is shown on the product page once you select your size.
Can I make changes after ordering?
Within 48 hours of placing your order, or before your piece enters production (whichever comes first), you can change your size or any standard customization at no cost. Just call us at +91-9727609060. Once our artisans begin work, the piece is being made specifically for you and changes are no longer possible.
What if the fit isn't right after I receive it?
Within 4-5 days of delivery, you can request either a size or colour exchange (subject to availability) or a fit alteration. Share your order number and reason at info@niomicouture.com or +91-9727609060. For alterations, you cover standard courier charges to and from our Ahmedabad studio. Each order gets one resolution, so choose between an exchange or an alteration. They cannot be combined or repeated.
What if I receive a damaged or wrong piece?
Email info@niomicouture.com or call +91-9727609060 within 48 hours of delivery with your order number, an unedited unboxing video, and clear photos. Once approved, we cover all courier costs and process your refund to your original payment method within 4-7 business days.
Will the colour look exactly like the photos?
We shoot in both natural and studio light to give you the most accurate sense of the colour. Minor variation is possible depending on your screen's brightness and colour calibration. Mocha browns may appear warmer, and pista greens slightly lighter on some screens. If you'd like a real-light video or photo of a colour before ordering, email info@niomicouture.com.
Is this piece made to order, or do you hold stock?
Every piece is handcrafted to order at our Ahmedabad studio. Nothing sits pre-stitched on a shelf. This is why each order takes 2-4 days to process. Your piece is being made specifically for you after you place it.
Do you ship outside India?
We currently offer free shipping across India on orders of Rs. 10,000 or more. For orders below Rs. 10,000, a flat shipping charge of Rs. 200 will apply.
For international orders, please email info@niomicouture.com. Our team will recommend the best available shipping option and advise you of any applicable additional charges.