Return, Refund & Exchange Policy

Returns & Exchanges

Every Piece Is Made Just for You

At Niomi Couture, nothing sits pre-stitched on a shelf waiting for a change of heart. Every dress is handcrafted to order: cut, sewn, and finished after you place it. That's the trade-off of couture. It isn't made until you ask for it. So this isn't the "return it if you don't feel like it" policy you'd get from a mass-market retailer. It's built around how a made-to-order piece actually comes together: an easy window before we start cutting, and a fair one after.

Here's exactly how that works.

Before We Start Cutting: Free Changes

Catch it early and it's effortless. Within 48 hours of placing your order, or before your piece enters production (whichever comes first), you can change your size or any standard customization at no cost. Just call us (details below) and we'll update your order.

This is the "hassle-free" part of our promise, and it works because nothing has been cut yet.

Once Production Has Started

Once our artisans begin work, the piece is being made specifically for you. Refunds for change of mind are no longer available. You get one of the following, once per order: an exchange for a different size or colour variant (subject to stock availability), or a free alteration for fit — you only cover courier charges to and from our studio. This is standard across made-to-order and handloom houses, ours included.

What we do stand behind, no matter when you catch it:

  • A genuine manufacturing or quality defect
  • The wrong product delivered
  • Your ordered piece becoming unavailable after purchase (rare, but it happens with small-batch fabric runs)

Returns and Refunds

We don't accept refunds for change of mind once production has begun. We do refund you in full when any of the three situations above apply. A size/colour exchange or a fit alteration is available separately, as described above.

  • Proof required for defect/wrong-item claims: An unedited unboxing video, order number, and photos.
  • Exchange or alteration requests: Order number and reason — no unboxing video required.
  • Reporting window: Within 48 hours of delivery for defect/wrong-item claims; within 4–5 days of delivery for exchange or alteration requests.
  • Refund timeline: Once approved, your refund is processed to your original payment method within 4–7 business days.
  • One resolution per order: One exchange (size or colour) OR one alteration OR one refund (defect/wrong item/unavailability) — pick one, not repeatable, and not combinable with another.

Not eligible for return, exchange, or refund:

  • Garments customized beyond our standard size chart (bespoke measurements, special embroidery, or fabric requests)
  • Anything worn, altered, washed, perfumed, or without its original tags

How to Start a Return

  1. Email info@niomicouture.com or call +91-9727609060 (Mon to Sat, 10:30 am to 6:30 pm IST) with your order number and reason — within 48 hours of delivery for defect claims, or within 4–5 days of delivery for exchange or alteration requests.
  2. For defect/wrong-item claims, include your unboxing video and photos.
  3. We'll confirm eligibility and share the return shipping address and process, or alteration instructions.
  4. Once received and inspected, we'll process your exchange, alteration, or refund.

Return Shipping Address

38 Amrapalash Bunglows,
Near Anand Niketan School,
Satellite, Ahmedabad

For accepted returns, you will need to courier the package back to us in unused, sealed, intact condition. For defect, wrong-item, or unavailability cases, we cover the actual courier cost. For size/colour exchanges or alterations, standard courier reimbursement applies, capped at INR 150 or actual cost, whichever is lower.

Care Note

Handwoven and hand-finished garments are living things. Slight variations in weave, embroidery placement, or dye are part of the craft, not a defect. We describe these honestly on every product page so there are no surprises at your door.