Shipping Policy
Order Processing
- All orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During periods of high order volume, processing times may be slightly longer.
Domestic Shipping
We currently ship only within the country. At this time, we do not offer international shipping.
Delivery Time
Estimated delivery time for domestic orders is 5–10 business days after your order has been dispatched.
Please note that delivery times are estimates and may vary depending on your location, courier service, weather conditions, or other unforeseen circumstances.
Shipping Charges
Shipping charges are calculated at checkout based on your delivery location and order details. Any applicable free shipping offers or promotional shipping rates will be displayed during checkout.
Packaging
All products are securely packed using high-quality packaging materials to ensure they reach you safely. If the outer packaging appears damaged or tampered with at the time of delivery, please refuse the package or record a video while opening it and contact our support team immediately.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking details (where available), allowing you to track your package until delivery.
Incorrect Shipping Address
Please ensure that your shipping address is complete and accurate before placing your order.
We are not responsible for delays or failed deliveries due to incorrect or incomplete address information provided by the customer. Additional shipping charges may apply if an order needs to be reshipped.
Damaged or Lost Shipments
If your order arrives damaged or you believe it has been lost in transit, please contact our customer support team as soon as possible. We will work with the courier to investigate the issue and provide an appropriate resolution.
Delivery Delays
While we strive to deliver orders within the estimated timeframe, delays caused by courier services, severe weather, public holidays, or other circumstances beyond our control may occasionally occur.
Contact Us
If you have any questions regarding shipping or your order, please contact our customer support team using the contact details provided on our website.